The business world is filled with pitfalls, trials and tribulations. But the most worrying part of international business is being able to communicate. This can been in ordinary meetings, presentations, negotiations, and a range of other situations non-native speakers find themselves in.
Having spent more than 40 years managing very large teams in diverse countries with dozens of different language speakers and having to speak and write in English, you have my sympathy and complete understanding.
There are some key factors that create your sense of anxiety. Fluency, speed of native speakers, Cultural manners, and accents. These are some of the things that create a situation where your confidence takes a beating.
Our goal - you and I - is to overcome these issues and more. We will work on boosting your self-confidence and train you to take control. I will outline how you do this with some key phrases and statements you can use.
We will create a whole new you when it comes to walking into a meeting or attending an online conference, giving a presentation or in fact any situation you find yourself in.
This is all about you and training your skills, expanding your abilities and taking control of the situation and in the end, being able to say what you mean and mean what you say.
Your tutor will work with you to define what is giving you the most difficulty and developing ways to overcome this. You will work systematically to refine and develop your skills and your tutor will constantly update the way your classes progress.
Items to develop may be:
• Speaking
• Listening
• Understanding
• Sentence construction
• Expressions & Idioms
• Presentations
• Negotiations
• Taking control
• Accents & Dialects
• Etiquette and being assertive
These are just some of the possibilities, but the end results and your expectations will be tailored to your needs.
Before your first or any class please be prepared with a list of things you may wish to develop or simply let your tutor know what you expect.
Don’t be shy, these are your classes designed for you personally and not any pre-formatted classes that simply cover the surface. Our mission is to help you be a confident speaker.
If you have not registered and logged in, you will be asked to do this when you enrol for this class.
1. Click on the enrol button on the right side of the page.
2. You will be taken to the “Order Classes” page where you can click on the Add to cart button.
3. When you click on the button you will be taken to the shopping cart.
4. You can then click on the “View Cart” button.
5. This will take you to the Shopping cart where you can pay for your course. Please note that on the Right side there is a small blue window that will pop out when you put you mouse over it. Click on the Currency you are using. It will automatically reload the page showing you the amount in you local currency that the class will cost.
6. If you are returning for second or more class you will see under the “Proceed to Check out” button a Yellow button with your email in it. This happens if you are logged in and have taken this class before. You need only click on the yellow button to go direct to the Paypal window to complete your payment.
7. If you are new click on the “Proceed to Check out” button and you will be taken to the payment page.
8. Please fill out all the details required. This is to authorise the PayPal gateway to use you credit card details and to register your transaction for customer protection.
9. You will now be at the payment page.
a. If you are a return customer, click the yellow button and your payment is made automatically.
b. If you are a new customer you can choose either Yellow PayPal payment button ( you must already have an account) or the black Debit/Credit card payment.
c. Fill in the relevant details on the pop up or browser window that follows.
d. Once your payment has been transacted via the Paypal gateway you will be taken to a new page with your receipt.
e. Please make sure that your email address is correct as this is where Paypal will email your payment details.
10. once you have done this, proceed to the booking page and follow the instructions.
We use Paypal as our payment gateway as this is private and secure. We do not receive or have access to any of your details or card numbers etc. We do not record any of your details. and using Paypal you are automatically provided with consumer protection in case of any dispute or missing payment details.
If you have a dispute or are unsatisfied, the consumer protection system will guarantee your refund.
However, this takes time. We on the other hand to not get into any disputes. If you are unsatisfied or you have any complaint or dispute simply contact us via the contact page, tell us you want your money back and you will refund it immediately upon telling us how you want ti and where you want it repaid. NO questions asked, NO dispute, NO discussion, you tell us what to do and we will arrange for your refund.
